Comments on: Bell Customer Service Sucks http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/ Tue, 23 Feb 2010 03:10:48 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Richard Z http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-476074 Richard Z Wed, 03 Feb 2010 06:20:38 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-476074 i have had many years of ongoing problems with bell on my business line as well a residential. i have had no or very little help but more than1000 promises that my line will be repaired but it never happens or it seems only for a day or so. now along with noise on the both lines im getting charged for and internet service i have never singed up for. lately every time i have call to get repair or to find out about additional charges to my account i get the reply they are unable to access my account. this is an ongoing issue for more than 12 years. i receive calls from customer satisfaction asking how or if i am satisfied with the service. i explain that the problem is ongoing but nothing ever gets done. i have had many years of ongoing problems with bell on my business line as well a residential. i have had no or very little help but more than1000 promises that my line will be repaired but it never happens or it seems only for a day or so. now along with noise on the both lines im getting charged for and internet service i have never singed up for. lately every time i have call to get repair or to find out about additional charges to my account i get the reply they are unable to access my account. this is an ongoing issue for more than 12 years. i receive calls from customer satisfaction asking how or if i am satisfied with the service. i explain that the problem is ongoing but nothing ever gets done.

]]> By: amrit http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-474715 amrit Wed, 07 Oct 2009 23:42:16 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-474715 i just ran into a few problems with bell myself. i had a date scheduled with them to install some recievers and the tech never showed up but they are trying to tell me that the tech can knocked on the door, phoned me and left a note at the door stating they had came by, all 3 of which never happened. after they schedule me for another date a week away and when i told them i will end up losing almost $320 in wages they told me they could credit me with $15, what a joke. also in a a week period i have had 3 different reps hang up the phone on me and a few get into over arguments over what i was told by previous reps. also another rep tried to give me a $15 credit to hang up the phone and when i said can u credit me with the $15 and transfer me to your manager she told me that she can only do one. when i asked the manager she told me that no she can not apply a credit. also i have question, does anyone know a way i can get out of my contract without having to pay these dumb fees for cancelling because i am not satisfied at all with the way they have dealt with me the last few weeks. i just ran into a few problems with bell myself. i had a date scheduled with them to install some recievers and the tech never showed up but they are trying to tell me that the tech can knocked on the door, phoned me and left a note at the door stating they had came by, all 3 of which never happened. after they schedule me for another date a week away and when i told them i will end up losing almost $320 in wages they told me they could credit me with $15, what a joke. also in a a week period i have had 3 different reps hang up the phone on me and a few get into over arguments over what i was told by previous reps. also another rep tried to give me a $15 credit to hang up the phone and when i said can u credit me with the $15 and transfer me to your manager she told me that she can only do one. when i asked the manager she told me that no she can not apply a credit.

also i have question, does anyone know a way i can get out of my contract without having to pay these dumb fees for cancelling because i am not satisfied at all with the way they have dealt with me the last few weeks.

]]> By: Jessica http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-474444 Jessica Fri, 10 Jul 2009 22:53:49 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-474444 So, my boyfriend and I had signed up for a 3 year plan with bell mobility on a couples plan. So we talk free to each other and we paid the extra to have free calling from 6pm instead of 9pm. Anyhow, after a few months I realized we hadn't received a bill yet so we would call and the rep would say "sorry, i don't know what to say, it says the bill has been sent". In 3 years, I received maybe 3 bills, and I had to call every month, not to mention, I didn't have a computer so I couldn't do online billing, that's besides the point, if a customer requests a bill, send it to them! So anyway, after our inital signing of our 3 year contract and after a few months when we finally got our bill which was for like 800 dollars, we realized they had us on 2 different couples plans, so i was on a couples plan by myself and so was my boyfriend, yet we'd bought the phones together. This went on for about 6 more months we would call to try and rectify the problem but no one would call us back. We were told to leave messages with numerous supervisors, but no calls back. Then, we check our account over the phone to find out that they went ahead and cancelled our planand charged us for both our phones, we now had a 1600 dollar bill. We went to a bell store and even the girl who worked for bell couldn't get through to her own damn company. She was getting passed from department to department and getting the complete runaround. Finally after another month or so, when we got calls from their collection, some guy from the 'FRIENDLY' department (I'm not kidding, that's what it's called) looked at our file and saw that it was their mistake all along and corrected everything, but this was after a year with no cell phone and trying to get a hold of them. Piss me off! So, my boyfriend and I had signed up for a 3 year plan with bell mobility on a couples plan. So we talk free to each other and we paid the extra to have free calling from 6pm instead of 9pm. Anyhow, after a few months I realized we hadn’t received a bill yet so we would call and the rep would say “sorry, i don’t know what to say, it says the bill has been sent”. In 3 years, I received maybe 3 bills, and I had to call every month, not to mention, I didn’t have a computer so I couldn’t do online billing, that’s besides the point, if a customer requests a bill, send it to them! So anyway, after our inital signing of our 3 year contract and after a few months when we finally got our bill which was for like 800 dollars, we realized they had us on 2 different couples plans, so i was on a couples plan by myself and so was my boyfriend, yet we’d bought the phones together. This went on for about 6 more months we would call to try and rectify the problem but no one would call us back. We were told to leave messages with numerous supervisors, but no calls back. Then, we check our account over the phone to find out that they went ahead and cancelled our planand charged us for both our phones, we now had a 1600 dollar bill. We went to a bell store and even the girl who worked for bell couldn’t get through to her own damn company. She was getting passed from department to department and getting the complete runaround.
Finally after another month or so, when we got calls from their collection, some guy from the ‘FRIENDLY’ department (I’m not kidding, that’s what it’s called) looked at our file and saw that it was their mistake all along and corrected everything, but this was after a year with no cell phone and trying to get a hold of them. Piss me off!

]]> By: John http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-474380 John Fri, 26 Jun 2009 17:08:10 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-474380 Why all the frustration with Bell, we all know they are a bunch of thieves (over billing) and they wouldn't know customer service if it slapped them on the face. Keep your chin up and don't get frustrated just keep cancelling your Bell services (tell your friends) it will eventually show on their bottom line. " They (Bell) should remember it is the customer that is their source of income" Why all the frustration with Bell, we all know they are a bunch of thieves (over billing) and they wouldn’t know customer service if it slapped them on the face.
Keep your chin up and don’t get frustrated just keep cancelling your Bell services (tell your friends) it will eventually show on their bottom line.
” They (Bell) should remember it is the customer that is their source of income”

]]> By: James http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-467623 James Tue, 04 Nov 2008 01:40:49 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-467623 2ND POST The final straw came this week. All of a sudden me express vu started losing channels. It was at the rate of 12 a day. Twice I tried to call and waited over an hour on hold. I had to go. 10 days after starting to lose channels I finally get through. The Tech takes me through several steps trying to get the system to work. When it still doesn't she tells me it is because of their mistake. They never sent me a new card to update my system and it would take 5-7 business days to get me a new card. Their mistake and I still have to wait over a week to get it resolved. Having had enough of Bell and their horrible customer service I decided to fight. She told me all she copuld do was a credit the days that were lost. Not good enough. I was passed to a supervisor. He actually started to argue with me. WTF. Customer service my ass. I work in restaurants. Basically customer service. If I ever treated a customer like that I would be fired. If one of my staff treated a customer like that I would fire them, yet here is Bell getting away with it time and again. It is time the "Little GuY" stood up and did something. 2ND POST

The final straw came this week. All of a sudden me express vu started losing channels. It was at the rate of 12 a day. Twice I tried to call and waited over an hour on hold. I had to go. 10 days after starting to lose channels I finally get through. The Tech takes me through several steps trying to get the system to work. When it still doesn’t she tells me it is because of their mistake. They never sent me a new card to update my system and it would take 5-7 business days to get me a new card. Their mistake and I still have to wait over a week to get it resolved. Having had enough of Bell and their horrible customer service I decided to fight. She told me all she copuld do was a credit the days that were lost. Not good enough. I was passed to a supervisor. He actually started to argue with me. WTF. Customer service my ass. I work in restaurants. Basically customer service. If I ever treated a customer like that I would be fired. If one of my staff treated a customer like that I would fire them, yet here is Bell getting away with it time and again. It is time the “Little GuY” stood up and did something.

]]> By: James http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-467621 James Tue, 04 Nov 2008 01:30:34 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-467621 I have always known that Bell sucks. Fortunately, I have had decent dealings in regards to moves (4 of them in the last 5 years and one out of province.) All of my negative experiences come from my dealings with Bell Express Vu or Bell TV as they are calling it now. The first time came when I tried to get me express vu account switched to my name. The dish was a gift from an ex girlfriend. Would you believe it took me over 18 months of arguing with inumerable "customer service reps" to get the account name switched over. They allowed me to move the account to 4 different adresses without the main account holders approval but would not change it to my name. When I finally told them I would cancel my service and switch, that is when they finally decided to change the account to my name. I have always known that Bell sucks. Fortunately, I have had decent dealings in regards to moves (4 of them in the last 5 years and one out of province.) All of my negative experiences come from my dealings with Bell Express Vu or Bell TV as they are calling it now. The first time came when I tried to get me express vu account switched to my name. The dish was a gift from an ex girlfriend. Would you believe it took me over 18 months of arguing with inumerable “customer service reps” to get the account name switched over. They allowed me to move the account to 4 different adresses without the main account holders approval but would not change it to my name. When I finally told them I would cancel my service and switch, that is when they finally decided to change the account to my name.

]]> By: scott http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-465205 scott Sat, 04 Oct 2008 06:08:11 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-465205 Thank you everyone who has posted their horror stories, reading them confirms that People who have been taken advantage of by "BIG BUSINESS" should realize that if enough people speak out and let the bigwigs know, something might get done. My biggest problem started when I called to advise them of my moving date. When my plans changed, I called to say NOT to cancel right away and that I would call back. Ex vu, high speed and phone all stopped working on the day I was originally supposed to move but had cancelled.They assured me it was not of their doing!I said "all my services are out but you didn't do it?".WTF! They said they would send a techie at a cost of $76 if they found it was my phone. No one ever showed and they said they came and everything was supposed to be working. Nothing was.Meanwhile, I am forced to deal with the hassels of moving by using my cell.I recieved a call from someone after a month saying THEY made the mistake and that their people had activated my number at xxx adress.This was close to my adress but off by a number.I checked ,being in a small town, that adress was a few lots over and was a vacant lot!SO...obviously I was fed some bullshit story. I was pleased that they credited my account for 6 weeks of unused service but was told that they were only obliged to pay me $20 for my trouble of having to use my cell phones since they can't be responsible for they way I have facilitated my calls! I have bell mobility!!!They say too bad, they are a separate company, you get $20 for being such a loyal customer for the last 10 years! More like a sucker!!! So I make arrangements for the extra $600 I am billed for over minutes.I come up a little short on the last amount"Having lots of extra payments at the beginning of a new house purchase, one has to choose beween feeding your kid or waiting till next pay",they cut my phones for $134. When I called,I worked out with the guy that I would pay on payday and that my phone would be reactivated in 30 min. I called back after 2 hrs and was told that I needed to pay $134 to get service.He went and talked to someone(sure)and told all I would need is my confirmation # which my wife had but I couldn't reach since the cells were cut. I called back with the # 30 mins later and was told by a third rep that I have to pay $134 plus $20 per phone to reactivate! I bloody lost it on the guy!!!! I had been as patient as I could but snapped when I recieved the "read out of the manual" bullshit from this ASS who couldn't give a shit that I pay over $300 a month for all my services and have been with them since I was old enough to own my own place over a decade ago. His shift was over and he told me to "have a nice night" and he hung up! I called back and found the offices were closed being 1802 est. I am fucking done. If enough people realize that money talk and bullshit walks and can their ass, MAYBE someone uptop will pull their head away from the caviar and see that the competition is BLOATED with their disgruntled and mistreated customers. Up yours bell. I may have to pay penalties(which might take a while for you to recieve),,I may respond to a call after a few hang ups and few check that I, for sure, sent! Maybe I will hire someone Russian to talk to one of their people in India and get a good laugh. I may be in for the same treatment, though I hope not, from another company but I cannot in good conscience kepp shelling out for such insanely terrible customer service. I await all the calls asking what can be done to get back such a valued long term customer. STAY AWAY FROM BELL!!! Thank you everyone who has posted their horror stories, reading them confirms that People who have been taken advantage of by “BIG BUSINESS” should realize that if enough people speak out and let the bigwigs know, something might get done.
My biggest problem started when I called to advise them of my moving date. When my plans changed, I called to say NOT to cancel right away and that I would call back. Ex vu, high speed and phone all stopped working on the day I was originally supposed to move but had cancelled.They assured me it was not of their doing!I said “all my services are out but you didn’t do it?”.WTF! They said they would send a techie at a cost of $76 if they found it was my phone. No one ever showed and they said they came and everything was supposed to be working. Nothing was.Meanwhile, I am forced to deal with the hassels of moving by using my cell.I recieved a call from someone after a month saying THEY made the mistake and that their people had activated my number at xxx adress.This was close to my adress but off by a number.I checked ,being in a small town, that adress was a few lots over and was a vacant lot!SO…obviously I was fed some bullshit story. I was pleased that they credited my account for 6 weeks of unused service but was told that they were only obliged to pay me $20 for my trouble of having to use my cell phones since they can’t be responsible for they way I have facilitated my calls! I have bell mobility!!!They say too bad, they are a separate company, you get $20 for being such a loyal customer for the last 10 years! More like a sucker!!! So I make arrangements for the extra $600 I am billed for over minutes.I come up a little short on the last amount”Having lots of extra payments at the beginning of a new house purchase, one has to choose beween feeding your kid or waiting till next pay”,they cut my phones for $134. When I called,I worked out with the guy that I would pay on payday and that my phone would be reactivated in 30 min. I called back after 2 hrs and was told that I needed to pay $134 to get service.He went and talked to someone(sure)and told all I would need is my confirmation # which my wife had but I couldn’t reach since the cells were cut. I called back with the # 30 mins later and was told by a third rep that I have to pay $134 plus $20 per phone to reactivate! I bloody lost it on the guy!!!! I had been as patient as I could but snapped when I recieved the “read out of the manual” bullshit from this ASS who couldn’t give a shit that I pay over $300 a month for all my services and have been with them since I was old enough to own my own place over a decade ago. His shift was over and he told me to “have a nice night” and he hung up! I called back and found the offices were closed being 1802 est. I am fucking done. If enough people realize that money talk and bullshit walks and can their ass, MAYBE someone uptop will pull their head away from the caviar and see that the competition is BLOATED with their disgruntled and mistreated customers. Up yours bell. I may have to pay penalties(which might take a while for you to recieve),,I may respond to a call after a few hang ups and few check that I, for sure, sent! Maybe I will hire someone Russian to talk to one of their people in India and get a good laugh.
I may be in for the same treatment, though I hope not, from another company but I cannot in good conscience kepp shelling out for such insanely terrible customer service. I await all the calls asking what can be done to get back such a valued long term customer. STAY AWAY FROM BELL!!!

]]> By: darcy http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-463750 darcy Sun, 21 Sep 2008 18:22:14 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-463750 this is just my opinion but i feel 1 company is no better than the other,, i had rogers for everything (home phone tv internet and cell phones ) all my house services started to screw up and they wanted me to wait 5 weeks for a service call i could not make phone calls couldnt use internet and could not even watch tv after many hours of complaining they told me that i hafto wait because i am already a customer and if i was a new customer ordering there service i would get installed the next day and if i was not happy waiting the 5 weeks then cancell,, so i did cancell every thing went back to bell and now rogers calls at least 4 times a day begging me to come back im sure i will end up having trouble with bell eventually but for now they are giving me a great deal this is just my opinion but i feel 1 company is no better than the other,, i had rogers for everything (home phone tv internet and cell phones ) all my house services started to screw up and they wanted me to wait 5 weeks for a service call i could not make phone calls couldnt use internet and could not even watch tv
after many hours of complaining they told me that i hafto wait because i am already a customer and if i was a new customer ordering there service i would get installed the next day and if i was not happy waiting the 5 weeks then cancell,, so i did cancell every thing went back to bell and now rogers calls at least 4 times a day begging me to come back im sure i will end up having trouble with bell eventually but for now they are giving me a great deal

]]> By: Frank K http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-462584 Frank K Thu, 04 Sep 2008 16:50:56 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-462584 In edit to my post, I decided to wait it out to see if Bell would offer a 10Mb package to me, though I'm an existing customer. Figuring I could always spin to get the package or just head off to Rogers... it really doesn't matter which way I go because of the positive experiences I've had with both companies being greater than my negatives. Well, Bell Sympatico rentention would have to answer that inquiry of mine further as I've never spoken with them yet. In edit to my post, I decided to wait it out to see if Bell would offer a 10Mb package to me, though I’m an existing customer. Figuring I could always spin to get the package or just head off to Rogers… it really doesn’t matter which way I go because of the positive experiences I’ve had with both companies being greater than my negatives. Well, Bell Sympatico rentention would have to answer that inquiry of mine further as I’ve never spoken with them yet.

]]> By: Frank K http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/comment-page-2/#comment-462583 Frank K Thu, 04 Sep 2008 16:47:04 +0000 http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/#comment-462583 I'm a well-experienced Rogers Wireless customer care rep (well, I usually do spot floor support work for new agents). Companies create the segregated departments to save money. Imagine how much it would actually cost these companies to consolidate these departments? I know none of you care, but your call to complain is costing the company more money than it would be to just be rid with you. That's the unforunate truth. That's the only reason why companies outsource. However, they just can't have their revenue run off to the competition. I work for ROGERS and I have BELL SYMPATICO services. I was looking to upgrade to a 10 Mb package but apparently that offer is only for NEW CUSTOMERS ONLY. I brought it to their attention this is an unfair way to do business and strongly advised them to reconsider the way they respond to me, giving my mother has been with bell home phone for over 40 years. My mother would be so willing to axe her home phone services if I just tell her to go to Rogers Home Phone. However, the cable infastructure in my area is good, but not that great. You have to be in a downtown core to get good service nowadays, which isn't a luxury for the majority of us. On the cellular phone side of things, Rogers does reimburse hazardous charges (ie. iphone data charges, insane voice usage, etc etc.). Bell has a serious problem with the way they do business.. and that is with home phone/internet/tv, they don't do business credit checks. They have their own in-house credit system which is pretty crap IMHO. Rogers has the other thing. I understand all of your problems, but with me (even before I became a CSR for rogers wireless) I've had nothing but exceptional service from BOTH Bell and Rogers. Maybe it's the way I talk to him or something that seems to have this oddly positive effect on them/me. Bell sympatico REMOVED my contract without ANY fees, and kept me on my 7Mb Total Internet Performance package, $49.95 a month with a $10 Monthly Service Fee credit! My charges are currently $42.09 every month after modem fees, taxes. For my package.. for my bill to stay like this every month without worries... that's a company I can rely on! Bell has done nothing but good to me and I'm deeply sorry you folks have seen the other side of the "Bell Hell" fence. I’m a well-experienced Rogers Wireless customer care rep (well, I usually do spot floor support work for new agents). Companies create the segregated departments to save money. Imagine how much it would actually cost these companies to consolidate these departments? I know none of you care, but your call to complain is costing the company more money than it would be to just be rid with you. That’s the unforunate truth. That’s the only reason why companies outsource. However, they just can’t have their revenue run off to the competition. I work for ROGERS and I have BELL SYMPATICO services. I was looking to upgrade to a 10 Mb package but apparently that offer is only for NEW CUSTOMERS ONLY. I brought it to their attention this is an unfair way to do business and strongly advised them to reconsider the way they respond to me, giving my mother has been with bell home phone for over 40 years. My mother would be so willing to axe her home phone services if I just tell her to go to Rogers Home Phone. However, the cable infastructure in my area is good, but not that great. You have to be in a downtown core to get good service nowadays, which isn’t a luxury for the majority of us. On the cellular phone side of things, Rogers does reimburse hazardous charges (ie. iphone data charges, insane voice usage, etc etc.). Bell has a serious problem with the way they do business.. and that is with home phone/internet/tv, they don’t do business credit checks. They have their own in-house credit system which is pretty crap IMHO. Rogers has the other thing. I understand all of your problems, but with me (even before I became a CSR for rogers wireless) I’ve had nothing but exceptional service from BOTH Bell and Rogers. Maybe it’s the way I talk to him or something that seems to have this oddly positive effect on them/me. Bell sympatico REMOVED my contract without ANY fees, and kept me on my 7Mb Total Internet Performance package, $49.95 a month with a $10 Monthly Service Fee credit! My charges are currently $42.09 every month after modem fees, taxes. For my package.. for my bill to stay like this every month without worries… that’s a company I can rely on! Bell has done nothing but good to me and I’m deeply sorry you folks have seen the other side of the “Bell Hell” fence.

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