Bell Customer Service Sucks
So last week I got a call from Bell trying to lure me to their television and internet services. Usually I ignore these call and simply say no, but I thought I would hear them out and hear what they had to offer. They kindly informed me that I was one of their “preferred customers”
So they set a date for their ExpressVu installer to come, which was today between noon and 5pm. They called me on Saturday and left a voicemail saying they would need a letter from my landlord to install the dish, and if there was any problems I should call them back. Then they called on Sunday to ask if I had the letter. They told me they would freeze the order until I could confirm the letter. At this point I already booked the afternoon off work to be here at home. I then called the super and called them back to tell them I could not get a letter until Monday morning, but the operator told me that the previous operator cancelled my order. She then reinstated my order, for Tuesday, but escalated the order so it would still happen on Monday.
So this morning, I spoke to my super and he told me that he could not give me a letter because they did not want people drilling into the building. Apparently previous installations have caused leaks and such. I called Bell to let them know, but they informed me that I would not need a letter if it was installed on the balcony. So midway through the afternoon there was still no technician, I called to confirm my appointment was still valid. Bell informed me it was.
At 5:45, Bell called me to confirm an appoint for tomorrow. At this point, I told then that my appointment was for today and that I had been waiting at home all afternoon for them. I cancelled the order altogether and they transfer me over to Sympatico so I could cancel that as well. The only reason I was taking up the offer was for both services.
I just spent the last 45 minutes on hold and when I finally get an operator I get hung up on. There was then no attempt to call me back.
Needless to say I am extremely disappointed with Bell, Bell ExpressVu and Bell Sympatico. So much for being one of their preferred customers. It’s easy enough to sign up to all their services (residential service, mobility, cable and internet) but if you want to discuss any of their services, you would need to speak to 4 different customer service representatives. I guess I’m sticking with Rogers. Does anyone have Rogers Home phone? I’m very very very tempted to swtich.
PS: I hate Emily the automated Bell operator. I want to speak to a REAL person. I wonder if this is how they treat all their “Preferred Customers?”
UPDATE : So I called Bell back this morning. They answered the phone quickly enough (only on hold a couple of minutes). I explain to them my story and the service rep is very sympathetic. She then informs me that the modem is waiting at Canada Post and if I wanna try the service. I politely tell her that, NO I want to cancel the service. She then proceeds to put me on hold for another 10 minutes. After which she asks if I want to try the service since the modem has arrived. ( a: I have not received the modem b: I have not gotten a notice from Canada Post say that the modem is here). I tell her again, that if she can not cancel my service, I would like to speak to someone who can. She then says that she can do that for me and gives me a confirmation number.
Dear Bell… Why must you keep trying to push the service, when the person obviously wants to cancel. You are only making them more irritable. And Why must you put your customers on hold for 10 minutes (or more) at a time. This is unacceptable. The last excuse I want to hear from you is that all companies are like this. Yes it is sadly true, but that shouldn’t be the excuse for your own lack lustre Customer service experience.
A bit of extra insight. So I heard from someone that the reason why customer service reps at Bell are so reluctant to cancel any of your services is because the cancellation of service gets marked down on that reps record. I think that is lousy considering in many cases the cancellation is beyond that reps control and is probably due to someone elses lack of service.
Why even bother with Rogers Home Phone? Do yourself a favor and get Vonage.. Unlimited LD calling in NA, plus CHEAP calling overseas.. You can’t go wrong with it, it’s excellent service!
Sympatico has awful customer service… this i know first hand. But Rogers? I’ve broken out in Goosebumps just at the thought of it.
I had a hell of a time cancelling my Bell Sympatico and landline when I moved out of my last place. I called them, told them I wanted to cancel everything, the woman said it was all done. Next thing I know, I’m getting bills at my new place for the Bell service that is apparently still existent at my old place. I called them to complain and they said that my service had never been cancelled. Luckily they had record of me calling on the day that I said I had so they believed me, but said that if they hadn’t had that record, I would have had to pay for the service even though I didn’t even live there anymore.
[...] I know I haven’t written in ages. I do know this. I just haven’t gotten up the motivation to do so. But when Rannie related his experiences with Bell (I’ve had similar shitty experience with them) and asked if anybody had any experience with Rogers, I started relating my Rogers cancellation experience in a comment. Then I realized that it was turning out quite long. So, I decided it was a perfect time to get back on the ol’ blog horse. And here we go! [...]
I have no experience with Rogers for home phone. I would also recommend Vonage (or similar VOIP service… personally I use Primus [even here in Ireland, which is BRILLIANT incidentally], and I haven’t had any complaints about it at all). However, this *did* inspire me to get writing in my blog again, where I talk about my attempts at cancelling my service with them.
Oh, hey, how about that, my wordpress automatically sent you a ping anyways. Whoopsy.
I know nothing about Roger’s, but I could write a few pages about how much Bell customer service sucks. They have no idea what there are doing.
I had a very similar experience with Bell. They have the worst customer service I have ever encoutnered. I moved and they incorrectly installed my phone line. When I tried to get someone to fix it, they said the next day between 8 and 12. Nobody came. Then I called and they said by 5 pm. Nobody Came. I called and they said tomorrow, and when I started to complain they hung up on me. I will never use Bell for anything again.
What would happen if you tried to cancel the landline?
Rannie, as you know, I’ve just moved. Bell told us that we could not keep our number. When we decided to go with Roger’s Home Phone (which btw, is pretty good, Jessica and Richie also have it –and our bundled service gives us more of a discount), upon cancellation, that was when Bell decided to be nice to us and not treat us like idiots. Their lack of initial interest is their loss in the end, and Roger’s gain. When bell found out that we were leaving, they certainly pulled out all the stops and tried to match Rogers. But my philosophy is that if you could have treated us nice the first time and chose not to, then they don’t deserve my business. I hope you leave Bell and their landline service.
I use Rogers for internet. Service is fine, haven’t noticed any slowdown. They try pretty hard to help with the occasional problem, but I’m well versed enough to try all their solutions, or to know that the solutions in the book they’re reading from are bullshit (plug it directly into a wall, not a powerbar… umm, it’s all coming from the same electricity line, it makes no difference unless my power bar is poop). My boss has Rogers home phone and works fine for her. If you want to use torrents of any kind with Rogers, though, you need to use port 1720 (all others are throttled to something like 2kb per second, worse than dial up!). The problem lies with the fact that Rogers VOIP service (ie, home phone) uses port 1720 (which is why it’s not throttled at all). Take from that what you will. I like Rogers cuz I didn’t need to buy a landline or get cable tv (which i manage to get for free, score!) in order to get internet.
Bell sucks – I left them 2 years ago for good… I spend many hours each day on the phone with friends all over the USA so I have switched to the VOIP service from Primus Canada which gives me all features and free unlimited calls anywhere in Canada and US for only $29.99CAN. Service is excellent and if I need to call outside of North America rates are usually no more than 5 cents per minute. I have been with Rogers for mobile, digital TV and high speed internet since early 90’s I would never switch to anybody else… If I were you, I would go for VOIP and stick with Rogers. And at this point no DSL can compete with Cable internet when it comes to upload / download speeds.
It doesn’t matter which company you’re with – they are all maddening! I’m with Bell and have had problems since day one. Bell is awful too. It’s a horror-show trying to get through to a human being.
I want to cancel my service with bell too. as I had a very bad time with bell as well. we’ve signed up 2 years contract with them and had some discounted package because of christmas deal. and now all of a sudden we received a letter stating that we were receiving discounts in error so we will not be having it anymore although its not true we signed up a contract with them. I had problems with them before as their sales rep at metro town centre lied to us on many things at the time of signup.
Now I am little scare to call them after reading your views about bell. Any suggestions how to handle them?
Hey guys, try this website, its called http://www.bellcanadasucks.ca i feel really frustrated and would like to help post messges about bell every where i can.
Keep up the great work.
Samantha
If i am lucky enough to get a live one on the phone
, I will be leaving bell as well for all the reasons mentioned in all the postings i have been reading.
I have had problems with my Bell phone & computer service for approx. 3 wks- I have talked with approx. 14 people & have taken a day off work-my husband has takesn a day off work & spent a full day & a half talking with Bell people!! -I have used 3 phone cards & Bell will only reimburse me for 1 month!!-there really is NO bell customer service-you might just as well talk to the wall!!-they are so out of it & after all of the problems we have had & they are still not fixed – they say thanks for choosing Bell – idiots!!! & that is not just the people in the call centers – it is also at the executives offices to!!!!!!
Terrible customer service. Gost billings. Missed appointments. Once when I moved I called before moving to inform them and to have service at my new digs. It was 2 and a half months later before I received service. They said someone cancelled my account instead of requesting a move. Several missed appointments and techs on strike and it was two months later when I finally called to cancell everything a manager got someone out the very next day…imagin that. Crazy, crazy I tell you.
The service reps dont all say the same things.
Obviously when you want to cancel you also have to give a months notice.
Personally I think they do a better job at frustrating me than providing service. Unfortunately I paid 110 for moves in the last 4 years just for them to turn on my phone at the new place.
I should have left them years ago. I just signed up with rogers the whole works and so far it is good.
B*ll is hitting me with 100 dollars early cancellation charge because the change my original contract date. I first signed up in March and now it is moved to July because they forgot to renew it in March. I thought the contract would end March this year but their new date is July. I saw new charges on my account also only to be told it is for modem charges they missed for the mast months.
I am basically paying to leave them, I will miss the money but it will be great not to have to deal with them before.
After spending hours with manager on the phone and a huge headache. I decide to pay the 100 dollars so I will never have to deal with them again.
I honestly believe the try their bes to milk you of every penny if you try to escape their service hell.
It is all about milking the customer. Customer service…what is that?
Bell knows its in trouble but doesn’t understand why? The same with GM who is out of business but doesn’t know it yet! Toyota is fast becoming the number one vehicle manufacturer and GM is still trying to sell to third world countries like the USA. GM thinks the issue is quality but in this day quality is a given to even be in the running. It’s CUSTOMER EXPERIENCE STUPID: Trust, courtesy, efficiency, choice and a positive experience. Bell thinks by introducing Emily and INDIA call centres they will cut costs and their correct they will but they will also lose their loyal customer base and a shit load of new customers (Churn). Yup, they are out of business like GM but haven’t figured it out yet!
BELL sucks. seriously, they need to invest in some customer service training… and perhaps real operators ready to speak to customers that have problems. No one wants to spend 6 hours trying to get through to a human being… getting a headache just thinking about that whole process…
When I tried to cancel my internet service with sympatico, the CSR tried to suck me back into thier service hell, pulling out every objection in the book. When I insisted I was 100% sure I wanted the service cancelled, he finally agreed and said there would be a 50 dollar charge for the “shipping fees” associated when they mailed the modem to me. NEWS FLASH, they never ever MAILED the modem to me. I picked it up when I ordred the service directly from the store Bell World (Hell World) in the mall. I disputed the charges saying I would not pay for something that was not sent to me via mail.. that literally it was given to me out of the retailers inventory. The guy argued iwth me saying I was lying , becuase shipping modems are the only way they do business- they don’t have them in-stock at the stores. I was speechless…. obviously this guy had no idea what he was talking about, becuase that is OBVIOUSLY what happened. I asked him if he wanted the name and employee number of the sales associate who took care of my transaction and he can go call HER and deal with this misunderstanding. He quickly said
“no, nevermind”… This doesn’t seem right to me. Had I not spoken up for myself I would have been getting a 50 dollar charge for absolutely nothing. He proceeded to try to sign me up for 3 other charges that I should NOT have had to pay for. After disputing them all, I ended up paying nothing.
Talk about HORRIBLE customer service… even to the poitn I would call the whole damn thing a scam.
Well i work for rogers as a sales representative and i can definetly prove to you that rogers is far superior to bell in terms of price, customer service and technical help for television and internet and moreover it also has all features similar to bell, so if you wish to switch to rogers then sent me a mail at navinshan@gmail.com and i will switch you to the best service available with amazing promotions available at the moment and it takes a maximum of 15 minutes of your time. so be free to respond to me at the earliest.
This is a real experience as well. I want to tell a story that anybody will get pissed off when they heard it. My brother signed a contract with Bell sympatico for 12 months and now it’s only 6 months past by. Recently, we have internet disconnection problem, 5 days no internet (now it’s been fixed). On first day, we did not make a call because, we were not sure if that was router problem, so we tried out and realize it might be the modem. So 2nd day i called Bell (around 10:30AM), they tought me various ways of fixing the problem over the phone, and of course i tried out with them. After 3 hours of fixing on the phone with the technician, i got so tried. so i told them to ask 2nd line technician for help, they were agreed. so they told me to wait for their call back, while they are telling techincans the situations. so i agree, i would wait for the call and they said it would be around 3:00 PM. So i was stand by for the whole after noon just waiting for the call, and guess what no one called me back. Around 4:30 PM, i called Bell again asking about that appointment with 2nd line technician, guess what happened? Those first line technician asked me to do same procedures on fixing the internet connection on phone. Of course, i told them, i tried out this morning but it didn’t work out and other first line technician agreed to call 2nd line technician for help. guess what, that first line technician still insisted to work it out with him. i was like, maybe i need an appointment for technician to come over to see what is going on. and this technician said “maybe it’s your router’s problem, not the internet connection”. i was like “i tried to connect the line directly to the computer, without router in between, but i still can’t go online, so it’s not the router’s problem”. and he was like “ok i will make an appointment for you. and this will take maximum 2 and a half days of waiting”. my god, 2 and a half days, i was like “so there is no exact time or date for this appointment?”. he was like “the technician will be with you ASAP, soon, don’t worry”. i was like “i can’t stay home all day long just waiting for that person to come, and i have other things to do, can you just tell me a time”. he was like “all the technicians are busy, that what we could offer.” i was like “ok, it’s possible that i won’t have internet for 2.5 days, so what do i get? nothing but stay home and wait for that person to come?” and here is what he said “you could ask for credit”. i was like “ok, tell me the number that i could call for credit, thank you”. He gave me the number and i called, yes, i did get credit for 2 days, i find that fair. so i didn’t bother to call for more help, so waited. After waiting 1.5 days, i feel like this person won’t come, so i called to confirm. guess what did i get from response? the technician told me i have to wait 4 more days for that technician to arrive. i was so pissed off, so i was like, you told me 2.5 days is maximum waiting time, why i have to wait 4 more days? anybody would get pissed off. i even complainted to the manager, guess what did he say? he said “4 days later that is the best we can do for you.” my god, if that’s the best they could do, i have nothing to say, but wait. So i was like, “5 days of waiting for that person to come, am i servicing you guys or you guys are providing service for me?” So after this complaint, the manager changed my appointment one day early, i was happy but still very unsatistified with the service. Anyways, as usually, i cancelled out my activities with my friends and waiting for that technician that day. Guess what happened this time, that technician didn’t show up. i was so pissed off this time, i called again this time, and they told me, the appointment is tomorrow, not today. i was like “the manager changed it for me last time i called.” and that technician told me, “that’s not the computer telling me, it says tomorrow on the record.” i am confused, if that is how you (Bell) do business, then i have nothing to say, but “good luck”. How could i trust you (BELL) with your service like this, everytime i call, there is a new story. i only want to say “if you don’t wanna fix my internet, you could just tell me, so i could change to Rogers or others, even i have to pay for braking the contract because it’s worth it.” Although Rogers has very bad customer services, but when i make an appointment, they come, at least them come.
Recently I had thoughts of subscribing to bell expressvu so I purchased a package from a bell world. My understanding was the package was nothing more than a paper trail. When I called up for installation I discovered I needed to sign a two year contract something the store didn’t bother to telling me, so I decided to cancel the contract. No problem customer service tells me. OK I ask about the deposit refund and I was told I’d get reimbursed for the deposit of 57 dollars. After several phone calls and a visit back to the store I’ve been told I’ve lost my deposit due to the fact of throwing out the paper trail the cardboard box. If customer service had of told me I needed the box to return to the store the first time I called ther would be no problems today. It’s funny how I was told twice I was going to get a refund but bell expressvu has no record of that. Their only record they have is I cancelled and I threw out the box. NO REFUND.
I fired Bell’s ass yesterday. All my services. Gone. Bye-bye. They fucked me around for the last time. Luckily my contracts were up. As others have described, as soon as I told them I wanted to cancel, I became their most valued customer, worthy of numerous good-will incentives. Too late.
I used to work in a call center for Bell express vu, and I know what you mean, I did a perfect job, but I can’t say the same for my ex co workers. Once I heard one of them tell a customer to Shut the fuck up, then he put him on hold forever. Really Bell is shit. I quit the damn job, and now I am happier.
Bell sucks.. but primus sucks worse!!
Here is my story:
I have primus VOIP for the past year. I called to cancel my service in May. They said i needed to give a months notice.. fine.
They have a modem etc that i had to send back.
Since i was moving (to another province)- i told them to send the ’send back’ package to my new address. They said ‘ya, no problem’.
I call 2 weeks later to confirm this new address. No problem.
The date that i was supposed to get the package came and went. I called them to see what was up. “oh- we sent it to your old address”.
They agreed to send a new package to my new address.
I get the package. Send it. Get confirmation from Canada Post that they have received it Aug 1.
Aug 22 i get a charge on my credit card for $160
I call them to find out why. “We havent received your package”. I tell them to go check. “Oh, we received it”. I ask them to reverse the charges. They say that it will only happen on my next billing cycle.
I found this totally unacceptable (what about visa interest charges??)
I called visa to try and get something done about it. They transfer me to the “resolution department”- yadda yadda i’m back on the phone with primus.
Now the primus guy is telling me that i have to call them back on my next billing cycle to get a “charge back” on my credit card, because if i leave it to them to refund it will take up to 8 weeks.
I asked to speak to supervisors, no go. I demanded an instant refund. No go.
WHAT THE HELL?!?!?!?!
I am going to try and call visa again on monday- but i dont know what i can say to get these charges taken off.
I am trying to spread this word as much as possible.
Primus has screwed up on my account SO MANY TIMES!!
I am very disgruntled and would like to do as much damage to their business as possible.
I have had my problems with Bell and their customer service as well. I would like to know why they have besides Rogers the total control. We are the customers or aren’t we supposed to be. I have had nothing in my way of communication but “I’m sorry this shouldn’t have happend” from them in the last 6 months and to date nothing has been rectified. It’s pretty sad to say the least. Thanks for your time another dissatified customer.
Hey I sept 45 min on the phone with those Bell suckers,after being hung up 3 times I just sreamed get me to the manager!!, the rep transfered me but she asked for my phone # “in case we get disconnected”, and guess what we got dicsonnected!!, the manager calls me! -for real- after 5 min. tried to help me fix the problem I even told her Iws crying out of freustration, hey guys SHE HELPED and waived my penalty fees of $100!.
Here is what happened:
After 5 years being having all my services with bell, i moved to my new house and they were supposed to come install they never did, I took 2 days off work those bastards made me waist my time I called Bell like 50 times, after taling to their reps, supervisors and all the shit in India !, they managed to trasfer me to a manager here in Canada, I asked to cancel all and waive penalty fees as it wasn’t my fault she never came, she said fine, gave me confirmation #, her name etc..
That was 4 months ago,guess what I just got a bill from them, right now I’m with VIDEOTRON (THE BEST I FOUND HERE IN QUEBEC), and they are charging me the fucking peanltyu fees plus some phone calls (???) made 3 months ago, what the hell I call them after trying for 50 min, I finally reach the manager and the problem is solved (for now) If you need to reach those bastards just go straignt to the “to cancel your service” option, and threaten to cancel, u will se what happens, if that doesn’t work, TRY THIS NUMBER 1-866-317-33482 , Good luck with them I NEVER WANNA
Hey I just hung up with Bell, spent 45 min on the phone with those suckers, they hung up on me 3 times!, on my last try I just screamed: get me to the manager!!, the rep transferred me but she asked for my phone # “in case we get disconnected”, and guess what we got disconnected!!, after 5 min. the manager calls me -for real!- tried to help me fix the problem I even told her I was crying out of frustration etc etc…, hey guys SHE HELPED and waived my penalty fees of $100!.
Here is what happened:
I’ve been with Bell for more that 8 yeas, yes they always have something going on: over billing, bad service, internet not working- thanks God I’ve never tried to fix this with their techs, my bro-in law is a computer genius!- , four months ago I moved to a new house and they were supposed to come for the new install, yeah you guessed it they never came!, I took 2 days off work, those bastards made me waste my time I called Bell like 50 times, after talking to their reps, supervisors and all the shit in India !, they managed to transfer me to a manager here in Canada, I asked to cancel all and for them to waive my penalty fees as it wasn’t my fault they never came, she said fine, gave me confirmation #, her name etc..
That was 4 months ago, guess what? I just got a new bill from BELL!??!- right now I’m with VIDEOTRON (THE BEST I FOUND HERE IN QUEBEC)-, and they are charging me the fucking penalty fees plus some phone calls I SUPPOSEDLY made 3 months ago, what the hell?, I call them, and after trying for 50 min, I finally reach the manager and the problem is solved (for now)
If you need to reach those bastards just go straight to the “to cancel your service” option, and threaten to cancel, u’ll see what happens, if that doesn’t work, TRY THIS NUMBER 1-866-317-33482 , Good luck with them, NEVER GO WITH BELL, I’M DONE WITH THOSE FUCKERS… I NEVER WANNA HEAR ABOUT THOSE LOSERS ever again in my entire life.
I also have/had bad experience with Bell Customer Service.
Whenever I have questions/issue I have to deal with different departments and go thru verificaqtion again and again. Today is/was my day to call Bell and request to cancel my services byt Oh boy the the process and whole experience really sucks..
Bell Expressvu customer support is the worst I’ve ever experienced. Twice I’ve waited all afternoon for a rep to arrive and nobody showed up. I then called customer support to ask what happened and they claim that someone came by but there was no answer. What a bunch of lying idiots. Time to cut losses and have Expressvu removed.
-Fed up in Toronto
Rogers can be just as bad and their automated operator is just as crap..
Stay far away from Rogers Home phone and just stick with bell for home service..
My brother had it for a bit then had issues with only people calling from a rogers cell phone or another Rogers Home phone could call him and rogers tried to tell him everything was fine and he was just making it up.
BELL CUSTOMER SERVICE IS THE WORST. They signed me up on expressVu telling me there was no contract.
6 months down the road, after I called them 5 times to explain my bill to me and they couldn’t, I cancelled my service. 2 months later, I get an early disconnection fee ($100). Apparently whoever is at home and takes the installation signs a contract on your behalf!! How can someone else sign a contract on your behalf. They tell you that someone has to be there but don’t tell you they are signing you up for a contract. When I explained this to 3 different reps at ExpressVu none of them did a single thing eventhough none of them has a contract with my signature. I’m paying these idiot so I never have to hear from them again. The money isn’t worth being frustrated with this BS. THEY WILL NEVER SEE ANOTHER PENNY FROM ME AGAIN. Customer Service/Technical support for Sympatico and ExpressVu was horrible any time I was with Bell.
Switched to Rogers, they’ve been good… no complaints.
Bell’s Customer Service is fucking bullshit. STAY AWAY.
My statement showed a plus $4.00 balance. Meaning I OVERPAID my bill by 4 bucks. Apparently there were charges of $88.00 not applied to this bill, so I didn’t know they existed – how the fuck could I…
and that carried over to this month, so I try to make a phone call and they applied a cap to my account!
I call and tell them it’s not my problem, my statement says $4.00CR and the $88.00 was an error on THEIR part, and I demand that bullshit cap be removed – they say NO and that I have to put a $300 credit card deposit on my account in order for them to correct THEIR error. Fucking bullshit, fuck them. Bell sucks. Closing the account and they can fuck themselves.
I have contracts with Bell for ExpressVu and Sympatico. I am totally fed up with
monthly overbillings.They stopped with ExpressVu sometime ago however Sympatico is different story.
It is different amount every month. Every month I have to call or e mail to have them corrected, and even corrections are not right .There is always outstanding balance to my disadvantage.Since you have to pay bill to assure that you are not get disconnected it means that every month overbilled customers are lending Bell millions of dollars as a short term loans . Since mistakes are perpetual they became long term loans.It would be worth in class action to sue them for the interest on these overbillings at rate they charge for any outstanding balance.
My Bell experience over the past two months :
About 2 mouths ago I was approached by Shaw Cable promoting their digital Phone service which is now available in my area (Northern Ontario). Their prices including unlimited LD were significantly lower than what I’m paying Bell. I also use Shaw Cable & Shaw hi-speed Internet – I have been reasonably satisfied with their service.
I thought it would only be fair that I give Bell the opportunity to come up with competitive prices in order to retain my phone business and perhaps get back my Internet/TV business. Ironically I was leaning towards Bell because BellExpressVu carries a channel (HPITV) that I cannot currently obtain from Shaw.
After talking with 5 or 6 Bell reps over a 2 week period, it became apparent that their prices were not competitive and they seemingly had no interest in being competitive.
In my last conversation with a Bell rep I asked if he could send me an email outlining the offer that we had just spent over a half an hour discussing – he said he could not. I then asked if I could send him an email detailing his offer so that he could confirm back to me that my understanding of the offer was correct – he said he could not. I asked if I could speaak to a Manager – he said I could not.
A rep that I spoke with the previous day sent me an email containing links to Bell promotions (which I had already seen).
I took the opportunity to respond to his email. I detailed Bells best prices and compared them to prices available from Shaw for similiar services. In every case (Phone/TV/Internet) I would have to pay a premium to switch to Bell. I ended the email by suggesting that they have a MANAGER contact me if they were intersted in retaining my Phone business or obtaining my TV/Internet business.
Two days later I received an AUTO RESPONSE informing me that my inquiry would be answered in 7 business days (like a week and a half). Three days after that I received a second AUTO RESPONSE informing me that they were UNABLE TO RESPOND to my email and referring me to an online form. I quickly pasted the contents of my email into their online form and submitted it.
That was over a month ago and I’ve received NO RESPONSE.
I’ve since signed up for Shaw Digital Phone and vowed never to deal with Bell again.
The SAGA continues.
I ended my last comment vowing never to deal with Bell again.
Unfortunately my wife signed a 3 year contract with Bell Mobility for a cell phone for my daughter – a few months ago.
About a week or so ago it stopped working – she could receive calls but not make a call. She kept getting a Bell message asking that she call Accounts Receivable. This apparently happens if your bill is unpaid and overdue – ours was NOT. My wife called Bell – confirmed we had no outstanding bills – they said they would look into the problem.
A week later the cell phone still did not work. My wife called Bell again and they suggested she contact Tech Support.
I called Tech Support – they told me there was nothing they could do and referred me to Accounts Receivable – Accounts Receivable told me there was nothing they could do and referred me to Customer Service – Customer Service told me there was nothing they could do and referred me back to Accounts Receivable.
During my second conversation with AR I informed them that in addition to the phone not working – our last bill contained incorrect charges for Text Messaging. I was told that I would have to discuss that with Customer Service and If the charges were in fact wrong I would have to call back to AR to have them corrected (what a circus). Customer Service informed me that the charges were INCORRECT and that numerous customers had been incorrectly billed for test messaging.
To add to my frustration – every time I was tranferred to a different area – I was cut off and had to call again. I spoke with “Emily” so many times that she seems like a long time friend.
In fact I swore at her on a couple of occassions but received no response.
I really don’t like getting angry at Bell reps because I realize their only doing their job. The problem is with Bell Management – if there is in fact any such thing as a Bell MANAGER – they must keep them in padded cells well protected from the outside world.
The cell phone is now magically working again – I guess someone finally got the message.
Obviously Bell is a BROKEN company. Its only a matter of time before they lose a large percentage of their customers !
Class action suit against wireless companies (Bell, Telus…)
If you have been paying “system access fees” like we all have, sign up for this class action suit.
http://www.merchantlaw.com/cellular.html
Haha… I sent an email to michael.sabia@bell.ca and I got a call back from someone at the corporate office in Montreal within 15 minutes. It looks as though they’re taking some of these issues seriously… hopefully some of your emails will make an impact.
I spoke with a guy named Andre Oulimar and he gave me his direct line: 1-866-673-4572 Call him to talk to a Canadian representative.
Bell Canada and Bell ExpressVu failed to move my services when I moved into another house 700 metres from my previous house. They lost my orders, failed to connect services, gave me the runaround and even after I cancelled service on one of the phone lines they continued to bill me. They cost me substantial time and money (I work at home and need phone/internet to do business). As a result, I sued them for the maximum allowed under Small Claims in Ontario. I sued them for my lost wages, pain, suffering, punitive damages, etc. They called me today and told me that they were going to put forward a defense.
I believe that their customer service is absolutely terrible and it is a serial problem (happens daily to many people). I believe that we deserve better. Now I need some help. I can prove my case, but I need help proving the fact that they have many other unhappy customers. Please email me your Bell stories at bellproblems@gmail.com. Court will take place in Bracebridge, Ontario (date unknown), so if you are willing to testify it would be appreciated.
Please spread the word.
Thanks
John de Koning
Bracebridge, Ontario
bellproblems@gmail.com
I agree, Bell is the worse but Rogers is no better. On to Telus and hope they at
the very least hire people that actually want to help you and not piss you
off further.
Why Bell Sympatico Total Internet is Total Garbage
The deals are a fkn joke! internet total with 1 fkn gig of bandwidth is total idiocy, with i gig you check email once a bloody week thats fkn all! bell canada has fkn mindless morons and thieves making the internet plans, seriously, whats with the bandwitdth oppression restraint, what fkn modern company offers only 1 gig bandwidth a month with no bandpass options, at least offer 5 or 10 gigs on internet total 500k and basic 256k, theres no fkn balanced internet plan, its all or fucking nothing at all, if you live in a zone where u cant get performance nor total plus YOURE F*CKED! you have to take the fkn oppression package with a measly cheap ass 1 gig bandwidth (used to be 2, wow eh?) internet total with 1 gig is the ultimate starve to death opression package, and to make it worst in the course of one month
i had 3 techies sell me internet plans options that were non existent and expired or for ontario only, (quebec here)
now the MODEM! the modem they use is junk i would close and open the ’speadstream 5200′ it wouldnt sync back on for unbearable long periods , then LATER ON i discovered a mew problem, i had sync no surf, because the signal was to weak on a telephone splitter, soooo took off the splitter but now i couldnt use my residential phone, if i did i would lose my modem sync for hours afterwards, i asked for a line techinican, got no one, they started bullcraping that it was something at the central yet it happens EVERY fkn DAY, seriously and without bias people, bell is the most displeasing internet experience ever, fucking bell sales and promotion morons
i hope they fkn get fired, with crap service and mindless greedy lowlife internet deals like that, we can all agree here that they dont deserve any clients! fuck you bell canada! fuck you and your 1 gig of embarrassingly stingy restrictive oppression bandwidth! you stupid lowlife fucktards.
Thanks Matt ,Iam goining to try what you did.I have never come across a company, with suchsneaky and underhanded business practices,
I had bell phone line, then switched to Sprint Canada. Rogers bought out Sprint. It’s been almost one year with Rogers and I’m now looking to switch back to Bell. Rogers has their own automated person on the phone. If my wife didn’t talk so much I wouldn’t even have a phone.
I am glad I googled BELL SUCKS, it was so informative to know the other stories from people with frustrations with Bell products, and their customer service reps. Recently I cancelled my returned to Bell Home Phone after 2 years with Voip, this was just since my wife was not too pleased with Voip quality. Anyway Bell called everyweek with great promotions, this time I took one, 3 months free, 5 dollars less per month thereafter for basic service, and Activation fee of $54 would be waived and a good customer gesture.
2 days after being with bell, the service was terrible, no incoming calls, only outgoing, and when I called CS for technical service they informed me it would cost me $72 dollars for the home service if the problem was with the home wiring. I decided to cancel , since noone ever arrived to look at the problem. I cancelled the service after a long time, the CS rep tried to keep me with any service possible.
It took my old Voip provider over 2 weeks to bring back my phone number from Bell. Today I received the last Bell bill, and in it are charges of $75 Early Contract Termination fee, $13.30 Home Phone Deactivation charge withut 30 days noticeand a one month adjust for 18 days for $13.64…plus a couple of LD calls to Hamilton for $2.50, for a grand total of $100.59.
I am not paying, only the Long Distance I will. Told it to the CS rep in India, and an online CS rep, also in India. Emily was too busy to answer me. BELL SUCKS big time.
Bell express vu sucks, first of all , thier customer service reps are in India and cannot speak any english, they cut my service on my express vu and told me it was for non payment, My balance was Zero 0.00 so when I challenged them on it, they told me i have not pd my bill, but my balance is zero how can you suspend my service. Our records indicate in a very shitty indian accept, you have not paieeeeeed yorrrrr beeeeelllll. Long story short, they fucked up as usual, they are the worst company in canada, no wonder they are up for sale, Hire People who understand english,
As a retired Bell employee I am mortified and horrified at what Bell has become.
I cannot believe all the HELL we as employees went through back in the late 60’s and 70’s
during our training sessions and supervisors that followed us into the washroom
to make sure we were actually doing something and not just trying to sneak away.
Our calls were monitored and call lengths were recorded. We HAD to call our customers
by their last names and include a Mr or Mrs. We would not dare talk whilst the customer
talked and if we felt the customer was irritated immediately volunteer a supervisor
or manager, grangted it may have been our desk mate but the customer though it
was a supervisor. Remember when the customer was always right.As a technician in later
years appointments had to be met or else. Yes there were some techs that slithered
up to the door and knocked real quiet like and then said too bad no one home but a note
was left and another appointment attanged pronto. Orders seldom if ever (that I can remember)
got lost or never placed in the first place. We even had a board that told us how many people were holding in the queue and if it was more than 3 we were in for a blast.
In the front of the telephone book was a telephone number for the “Office of the President”
and if you called there you got right pronto, quick resolution to ANY problem.
It is so sad and painful to read all these horror stories but sadly they are all too common now with Bell. So sad much better service when they were aa monopoly.
They get you in more ways than one. I have so many horror stories dealing with Bell expressuv.
First, I have five receivers two of which are PVR’s. My first horror story was trying to get Bell to setup preauthorized chequing. It literally took them a full year, after I sent in the forms I called (and waited a long time) to confirm the preauth was setup. I was told everything was setup and that my bills would be received automatically. Well that was a fight to get on preauth.
After I was on preauth payments things went smoothly got about 18 months. I was building a new house and called Bell to confirm all I had to take was my receivers. I was told that was the case and that Bell would set me up with a new dish and multiplexer at my new house. I am sure now that I was told this just so I would get off the phone. When I moved into my new house I was told Bell would only provide a single dish with a single LNB and no multiplexor. So $300.00 plus to Bell’s installer and my receivers are back online. I built my new house in a more rural area and I wanted high speed internet. So I spend approximately $400.00 on a satellite internet modem from Bell. The installer who setup the multiplexer did not know how to hookup the internet so he left and I had to call bell. You all know how that goes, wait for at least a half an hour, then talk to someone who knows nothing about the satellite internet. So Bell sets up an “all day” appointment to send someone out to hookup the internet, they came a day late and guess who shows up! You got it the same guy as before. So he is able to talk to someone at bell but can not get things working. I asked to talk to the tech on the phone and demanded a schematic to hookup the internet. After two hours of bouncing around finally someone that could send a schematic.
Well lets add insult to injury here. We got the satellite internet working in May, and in June Bell discontinued Satellite internet. So I was stuck moving to Explorenet and paying a fortune for high speed satellite internet.
That same fall, bell sends out a receiver update! And in the process fries my 5100 receiver. So after waiting on hold again for a long period of time. I talked to someone who could do nothing because the receiver was out of warranty. I asked to speak to a supervisor. I was able to convince the supervisor that since I had no choice in the installation of the software that it was their fault. Had they given me the choice I would have said no to new software. Well he finally agrees to replace my receiver. So Bell sends me a new one. I hook it up call them (you bet wait) and things are back to normal. For a couple months when I get billed for the old receiver. I had shipped it thru my companies shipping department so I would have a way to trace the package. And that turned out to be important, because Bell denied getting the old receiver back. So I had to prove to them that they received it. After multiple phone calls with the long wait and with hang-ups. This terror was finally resolved.
Now we have a smart card swap. One hour five minutes on hold and I finally get to talk to someone because the swap worked on all but one receiver. The software version was incorrect and I followed all their instructions online and it simply wouldn’t upgrade. I get to second level support and I’m told to tell her when the receiver begins the software download. I get put on hold without being asked, the download appears on the screen and I speak into a phone that is on hold to let her know the download has started and click. So I call back with a long old period and finally get a nice guy. He is genuine and offers to help. So we get the receiver up and running. I would love to send this story to some executive at Bell. But good luck getting anyone’s contact information, like they would care anyway. Corporate attitude starts at the top.
Bottom line, receivers are expensive and I don’t wish to spend $1500 moving to Star choice. I’d love some feedback on them, I’d hate to spend the money just to find out they are just as bad. But if they are good I think it’s worth it. However if your considering Bell. STAY AWAY!
I cancelled a Sympatico account in September of 2007. Almost a year later (up to July ‘08), Bell was still charging me. After 50 minutes on the phone with no less than 5 people trying to get this mess sorted out (customer service rep #1, rep #2, billing support, business office person #1, person #2), I’m supposed to get a refund cheque for $455 in the mail.
2 years ago, I spent a combined * 12 HOURS * over about 10 calls with technical and billing support, after I moved, and the Sympatico account that was “supposed” to be set up on the new line never was.
When my contract expires for the single last Bell service I have, it, too, will be cancelled.
I’ve had no problems with Cogeco Cable (though I don’t like the rate hike it passed on in the middle of a contract I signed — that’s nasty) and would *never* go back to Bell!
Hi All,
Avoid Bell. Find the way.
I had many problems in past.
Take a look below on my complain and their response! Awful!
Hello Yulia ,
Thank you for visiting Bell’s web site. My name is Dale and I am
pleased to assist you with your concerns regarding Bell’s service.
Yulia, I can certainly understand why you have been frustrated and angry
with us. We provided you with a very poor level of service.
Please do not think that Bell is unconcerned about customer service. It
is a very important factor of our business and how we treat you as a
customer, matters greatly.
Your situation is a prime example of how we have failed to do our job in
the manner that we are trained. I am so sorry that you had to endure
this type of service.
Bell’s ongoing commitment is to provide excellence of service and when
that standard is not met, nobody wins.
If you have additional questions or concerns, please feel free to
contact us again. Thank you for the opportunity to assist you. We
appreciate you using Bell’s Online Customer Care Centre.
Thank you,
Dale
Bell Canada eContact Centre
Chat with us!
This quick and efficient service lets you chat with a Bell Canada
representative Monday – Friday from 8 am – 7 pm!
Check us out at http://www.bell.ca/contactus – Click on Telephones & Phone
Service and look for the online chat button to start chatting right
away!
Original Message Follows:
————————
Dear Sir/Madam, ?xml:namespace prefix = o ns =
“urn:schemas-microsoft-com:office:office” />
This letter is to complain about service I recently received from BELL
Senior technician.
My phone line suddenly stopped working on Saturday morning, June 21,
2008. I contacted ?xml:namespace prefix = st1 ns =
“urn:schemas-microsoft-com:office:smarttags” /> Bell on Monday
and
was told that only senior technician can resolve my problem and earliest
time I can be schedule is for Friday, June 27, between 5pm – 9pm. I
waited patiently all evening, your technician showed up @ 9:15pm. He
checked and confirmed the problem about 20 minutes and told me that
he?ll not fix it until tomorrow, because it is too late and it?s time
for him to go home. That means I lost my evening out with family on
Friday eve, and Saturday I can?t plan anything until the problem fixed.
I don?t think it?s a customer problem, that your technician is arriving
late on site and his shift is over at specific time. The way it works
with respectful companies, you have to complete your job and go with
peace home. More than that, my Internet stopped working after the guy
checked outside/inside connection. I didn?t have phone for one week, but
at least my computer worked!!! His response to that was
?I didn?t do anything to your Internet? and of course he was rushing
home.
Needless to say, I am quite frustrated.
I called another contractor paid $150, and the problem was fixed
immediately. It is very annoying to have business with Bell .
I expect a much higher level of service from your company, and I am
quite disappointed.
Now I truly understand why most of my residents (I work for
residential) and friends switching to Rogers or looking for an
alternative options. Out there, there are more competitive companies,
which provide with better customer service for their clientele.
I would like to hear from you.
Rogers is really no better. I have had several issues with my rogers digital cable not working for the past 4 weeks, after several calls and three no shows for the Techs I have sat home for 9 hours waiting for someone to show up. Everytime I call customer service they indicate that what I have been told in the past is not indicated on my file. I even had two techs call me in the same evening telling me they would be at my house in 5 minutes and two and a half hours later when I called Customer Service to find out where they were they told me there was a note on my file that indicated they had tried to call me and I wasn’t home. I think I have consumer rage!! I am fed up!! i just switched here from Bell as I had 5 accounts with Bell and also got the run around and had to deal with Customer service from every other country except our own.
I am a recent employee of Bell Expressvu or Bell TV or whatever they want to us to call it today. Now I am an experienced rep with years of experience in customer service and I am going to tell you what I think the major problems are.
First of all I think its ridiculous to outsource technical support to India and Manila where they talk so fast with such a heavy accent even I can’t understand what they are talking about. Guess what folks, we have to call them everyday! We don’t like it either. Cheaper?? Maybe, but absolutley horrible customer service. And hey I get hung up on by them at least once a day so don’t feel bad.
Second thing here two words “Outsourced Technitions” and the dispatching of these technitions, oh my goodness! I’ve never seen such a stupid system. At my old job I could call the technitions dispatcher and even the tech themselve to find out where they were at and when they would be at my customers home. Not with bell. I have to call a supervisor who has to call another department who has to find the company the job has been given to and then try to find the tech. No wonder so many appointments get missed. Nevermind that if there are notes on the job its in mysterious number and lettered coding the ends up meaning nothing in the end. Basically I can book the technition and cross my fingers they arrive.
I do my best but at the end of the day if you call and start yelling at me right off the bat then I really don’t want to be on the phone with you. Would you? Sometimes I think people forget that on the other end of the line is just a regular person trying to do their job the best they can. Trust me its not the job I wanted to have right now.
Bell certainly doesnt make the job easy for us with its maze of different departments and reps that can only do certain things. Part of our job is offering products to everyone that calls in, everyone, even if they’ve called in 10 times and never had thier problem resolved. It doesn’t make sense but it’s a huge corporation and they talk a big game about how the customer is important but they just want the money. Rogers is no better as I’ve had enough problems with them!
Yes I agree some people don’t do their job very well and they don’t care. But there are some good agents who do everything they can to help even when the customer is not pleasant or downright rude.
Dawn
Even calling bell to cancel a phone is a fucking problem with them. they have the absolute worst idea of how to opperate a buisness. It’s like talking to an ex girlfriend about why this didn’t work out. They have taking me fury to a new level. why would they need a fucking mounth notice to cancell my phone when I am paying 400 dollars to do so. You would think that the would just replace my broken phone. I give them 10 years till they go out of buisness.
Bell suckkkkkkkkkkkkkkkkkkkkkkkkssssssssssssss. I knew the company blows but to see all these comments just confirms it more for me. I have had nothing but problems with them and in the past year I had to part with so much money just to get rid of these bastards. In this day and age I dont understand why companies still resist in fixing their customer service; after all if it wasn’t for us there would be no them.
[...] | http://www.photojunkie.ca/archive/2006/12/bell-customer-service-sucks/ Possibly related posts: (automatically generated)Support Does Not Scale. Customer Service [...]
I’m a well-experienced Rogers Wireless customer care rep (well, I usually do spot floor support work for new agents). Companies create the segregated departments to save money. Imagine how much it would actually cost these companies to consolidate these departments? I know none of you care, but your call to complain is costing the company more money than it would be to just be rid with you. That’s the unforunate truth. That’s the only reason why companies outsource. However, they just can’t have their revenue run off to the competition. I work for ROGERS and I have BELL SYMPATICO services. I was looking to upgrade to a 10 Mb package but apparently that offer is only for NEW CUSTOMERS ONLY. I brought it to their attention this is an unfair way to do business and strongly advised them to reconsider the way they respond to me, giving my mother has been with bell home phone for over 40 years. My mother would be so willing to axe her home phone services if I just tell her to go to Rogers Home Phone. However, the cable infastructure in my area is good, but not that great. You have to be in a downtown core to get good service nowadays, which isn’t a luxury for the majority of us. On the cellular phone side of things, Rogers does reimburse hazardous charges (ie. iphone data charges, insane voice usage, etc etc.). Bell has a serious problem with the way they do business.. and that is with home phone/internet/tv, they don’t do business credit checks. They have their own in-house credit system which is pretty crap IMHO. Rogers has the other thing. I understand all of your problems, but with me (even before I became a CSR for rogers wireless) I’ve had nothing but exceptional service from BOTH Bell and Rogers. Maybe it’s the way I talk to him or something that seems to have this oddly positive effect on them/me. Bell sympatico REMOVED my contract without ANY fees, and kept me on my 7Mb Total Internet Performance package, $49.95 a month with a $10 Monthly Service Fee credit! My charges are currently $42.09 every month after modem fees, taxes. For my package.. for my bill to stay like this every month without worries… that’s a company I can rely on! Bell has done nothing but good to me and I’m deeply sorry you folks have seen the other side of the “Bell Hell” fence.
In edit to my post, I decided to wait it out to see if Bell would offer a 10Mb package to me, though I’m an existing customer. Figuring I could always spin to get the package or just head off to Rogers… it really doesn’t matter which way I go because of the positive experiences I’ve had with both companies being greater than my negatives. Well, Bell Sympatico rentention would have to answer that inquiry of mine further as I’ve never spoken with them yet.
this is just my opinion but i feel 1 company is no better than the other,, i had rogers for everything (home phone tv internet and cell phones ) all my house services started to screw up and they wanted me to wait 5 weeks for a service call i could not make phone calls couldnt use internet and could not even watch tv
after many hours of complaining they told me that i hafto wait because i am already a customer and if i was a new customer ordering there service i would get installed the next day and if i was not happy waiting the 5 weeks then cancell,, so i did cancell every thing went back to bell and now rogers calls at least 4 times a day begging me to come back im sure i will end up having trouble with bell eventually but for now they are giving me a great deal
Thank you everyone who has posted their horror stories, reading them confirms that People who have been taken advantage of by “BIG BUSINESS” should realize that if enough people speak out and let the bigwigs know, something might get done.
My biggest problem started when I called to advise them of my moving date. When my plans changed, I called to say NOT to cancel right away and that I would call back. Ex vu, high speed and phone all stopped working on the day I was originally supposed to move but had cancelled.They assured me it was not of their doing!I said “all my services are out but you didn’t do it?”.WTF! They said they would send a techie at a cost of $76 if they found it was my phone. No one ever showed and they said they came and everything was supposed to be working. Nothing was.Meanwhile, I am forced to deal with the hassels of moving by using my cell.I recieved a call from someone after a month saying THEY made the mistake and that their people had activated my number at xxx adress.This was close to my adress but off by a number.I checked ,being in a small town, that adress was a few lots over and was a vacant lot!SO…obviously I was fed some bullshit story. I was pleased that they credited my account for 6 weeks of unused service but was told that they were only obliged to pay me $20 for my trouble of having to use my cell phones since they can’t be responsible for they way I have facilitated my calls! I have bell mobility!!!They say too bad, they are a separate company, you get $20 for being such a loyal customer for the last 10 years! More like a sucker!!! So I make arrangements for the extra $600 I am billed for over minutes.I come up a little short on the last amount”Having lots of extra payments at the beginning of a new house purchase, one has to choose beween feeding your kid or waiting till next pay”,they cut my phones for $134. When I called,I worked out with the guy that I would pay on payday and that my phone would be reactivated in 30 min. I called back after 2 hrs and was told that I needed to pay $134 to get service.He went and talked to someone(sure)and told all I would need is my confirmation # which my wife had but I couldn’t reach since the cells were cut. I called back with the # 30 mins later and was told by a third rep that I have to pay $134 plus $20 per phone to reactivate! I bloody lost it on the guy!!!! I had been as patient as I could but snapped when I recieved the “read out of the manual” bullshit from this ASS who couldn’t give a shit that I pay over $300 a month for all my services and have been with them since I was old enough to own my own place over a decade ago. His shift was over and he told me to “have a nice night” and he hung up! I called back and found the offices were closed being 1802 est. I am fucking done. If enough people realize that money talk and bullshit walks and can their ass, MAYBE someone uptop will pull their head away from the caviar and see that the competition is BLOATED with their disgruntled and mistreated customers. Up yours bell. I may have to pay penalties(which might take a while for you to recieve),,I may respond to a call after a few hang ups and few check that I, for sure, sent! Maybe I will hire someone Russian to talk to one of their people in India and get a good laugh.
I may be in for the same treatment, though I hope not, from another company but I cannot in good conscience kepp shelling out for such insanely terrible customer service. I await all the calls asking what can be done to get back such a valued long term customer. STAY AWAY FROM BELL!!!
I have always known that Bell sucks. Fortunately, I have had decent dealings in regards to moves (4 of them in the last 5 years and one out of province.) All of my negative experiences come from my dealings with Bell Express Vu or Bell TV as they are calling it now. The first time came when I tried to get me express vu account switched to my name. The dish was a gift from an ex girlfriend. Would you believe it took me over 18 months of arguing with inumerable “customer service reps” to get the account name switched over. They allowed me to move the account to 4 different adresses without the main account holders approval but would not change it to my name. When I finally told them I would cancel my service and switch, that is when they finally decided to change the account to my name.
2ND POST
The final straw came this week. All of a sudden me express vu started losing channels. It was at the rate of 12 a day. Twice I tried to call and waited over an hour on hold. I had to go. 10 days after starting to lose channels I finally get through. The Tech takes me through several steps trying to get the system to work. When it still doesn’t she tells me it is because of their mistake. They never sent me a new card to update my system and it would take 5-7 business days to get me a new card. Their mistake and I still have to wait over a week to get it resolved. Having had enough of Bell and their horrible customer service I decided to fight. She told me all she copuld do was a credit the days that were lost. Not good enough. I was passed to a supervisor. He actually started to argue with me. WTF. Customer service my ass. I work in restaurants. Basically customer service. If I ever treated a customer like that I would be fired. If one of my staff treated a customer like that I would fire them, yet here is Bell getting away with it time and again. It is time the “Little GuY” stood up and did something.
Why all the frustration with Bell, we all know they are a bunch of thieves (over billing) and they wouldn’t know customer service if it slapped them on the face.
Keep your chin up and don’t get frustrated just keep cancelling your Bell services (tell your friends) it will eventually show on their bottom line.
” They (Bell) should remember it is the customer that is their source of income”
So, my boyfriend and I had signed up for a 3 year plan with bell mobility on a couples plan. So we talk free to each other and we paid the extra to have free calling from 6pm instead of 9pm. Anyhow, after a few months I realized we hadn’t received a bill yet so we would call and the rep would say “sorry, i don’t know what to say, it says the bill has been sent”. In 3 years, I received maybe 3 bills, and I had to call every month, not to mention, I didn’t have a computer so I couldn’t do online billing, that’s besides the point, if a customer requests a bill, send it to them! So anyway, after our inital signing of our 3 year contract and after a few months when we finally got our bill which was for like 800 dollars, we realized they had us on 2 different couples plans, so i was on a couples plan by myself and so was my boyfriend, yet we’d bought the phones together. This went on for about 6 more months we would call to try and rectify the problem but no one would call us back. We were told to leave messages with numerous supervisors, but no calls back. Then, we check our account over the phone to find out that they went ahead and cancelled our planand charged us for both our phones, we now had a 1600 dollar bill. We went to a bell store and even the girl who worked for bell couldn’t get through to her own damn company. She was getting passed from department to department and getting the complete runaround.
Finally after another month or so, when we got calls from their collection, some guy from the ‘FRIENDLY’ department (I’m not kidding, that’s what it’s called) looked at our file and saw that it was their mistake all along and corrected everything, but this was after a year with no cell phone and trying to get a hold of them. Piss me off!
i just ran into a few problems with bell myself. i had a date scheduled with them to install some recievers and the tech never showed up but they are trying to tell me that the tech can knocked on the door, phoned me and left a note at the door stating they had came by, all 3 of which never happened. after they schedule me for another date a week away and when i told them i will end up losing almost $320 in wages they told me they could credit me with $15, what a joke. also in a a week period i have had 3 different reps hang up the phone on me and a few get into over arguments over what i was told by previous reps. also another rep tried to give me a $15 credit to hang up the phone and when i said can u credit me with the $15 and transfer me to your manager she told me that she can only do one. when i asked the manager she told me that no she can not apply a credit.
also i have question, does anyone know a way i can get out of my contract without having to pay these dumb fees for cancelling because i am not satisfied at all with the way they have dealt with me the last few weeks.
i have had many years of ongoing problems with bell on my business line as well a residential. i have had no or very little help but more than1000 promises that my line will be repaired but it never happens or it seems only for a day or so. now along with noise on the both lines im getting charged for and internet service i have never singed up for. lately every time i have call to get repair or to find out about additional charges to my account i get the reply they are unable to access my account. this is an ongoing issue for more than 12 years. i receive calls from customer satisfaction asking how or if i am satisfied with the service. i explain that the problem is ongoing but nothing ever gets done.
Bell SUCKS – I HATE BELL – NEVER GO WITH BELL – DO NOT SIGN UP WITH BELL NO MATTER WHAT
They have the worst customer service EVER!
I had been with them, but there service sucked so I left.
They sent me a letter telling me they would fix there mistakes and improve there service, in addition they offered me 20% off 1 year of internet service.
They couldn’t even get my internet to work. They had like 6 technicians at my house, I was on the phone as if it was my full time job, complaining to them, trying to get my internet WORKING!
So we switched away from Bell and went to Rogers.
They have the worst customer service, and there tech’s are (i’m looking for a nice word to use) not very intelligent (that was pretty nice).
NEVER EVER EVER GO WITH BELL
I promise you, you will be sorry!